Michael A. Cusumano
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Hardware and software customer satisfaction in Japan: a comparison of U.S. and Japanese vendors
Hitachi--pioneering the "factory" model for large-scale software development
Fujitsu software: process control and automated customization
Toshiba's Fuchu software factory--strategy, technology, and organization
Small-Lot Production: Key to High Productivity and Quality in Japanese Auto Manufacturing (Classic Reprint)
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