Jochen Wirtz
Retrieve the information about Jochen Wirtz and his books on the go! Keep your project up to date with the ISBNdb book database searchable via API with 19 data points per book available.
Service Quality and Productivity Management (Winning in Service Markets Series Book 12)
Balancing Capacity and Demand in Service Operations (Winning in Service Markets Series Book 7)
Winning In Service Markets: Success Through People, Technology And Strategy
Designing Complaint Handling And Service Recovery Strategies (Winning in Service Markets)
Designing Customer Service Processes (Winning in Service Markets Series Book 6)
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