Reference services (Libraries) -- Terminology

Books

Habla español?: no, but I can try to help you: practical Spanish for the reference desk
Promis, Patricia  Hoopes, Maria Segura 
Publisher: Reference and Adult Services Division, American Library Association
ISBN10: 0838975240 ISBN13: 9780838975244 DDC: 468.3/421/024092 LCC: PC4120