Customer services -- Quality control
Books
Creating a customer-centered culture: leadership in quality, innovation, and speed
Publisher: ASQC Quality Press
ISBN10: 0873891511
ISBN13: 9780873891516
Edition: (acid-free paper)
Creating a customer-focused organization
Publisher: Conference Board
ISBN10: 0823705021
ISBN13: 9780823705023
Developing new services: incorporating the voice of the customer into strategic service development
Publisher: ASQ Quality Press
ISBN10: 0873895851
ISBN13: 9780873895859
DDC: 658.8/12
LCC: HF5415.5
Edition: (Hard cover, case binding : alk. paper)