Performance Analysis and Optimization of Inbound Call Centers (Lecture Notes in Economics and Mathematical Systems, 528)
Full Title: | Performance Analysis and Optimization of Inbound Call Centers (Lecture Notes in Economics and Mathematical Systems, 528) |
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ISBN: | 3540008128 |
ISBN13: | 9783540008125 |
List Price: | USD $159.99 |
Authors: |
Stolletz, Raik |
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