The ITSM Process Design Guide: Developing, Reengineering, and Improving IT Service Management
Full Title: | The ITSM Process Design Guide: Developing, Reengineering, and Improving IT Service Management |
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ISBN: | 1604270497 |
ISBN13: | 9781604270495 |
List Price: | USD $79.95 |
Authors: |
Knapp, Donna |
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