Moments Truth New Strategies for Today s Customer Driven Economy Momenty istiny V servise net melochey In Russian
Full Title: | Moments Truth New Strategies for Today s Customer Driven Economy Momenty istiny V servise net melochey In Russian |
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ISBN: | 0060915803 |
ISBN13: | 9780060915803 |
List Price: | USD $16.99 |
Authors: |
Carlzon, Jan |