Bibliography of Zemke, Ron, by subject:

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•	Customer services (19)
•	Electronic books (11)
•	Service industries -- United States -- Management (5)
•	Customer services -- United States (4)
•	Customer loyalty (4)
•	Supervision of employees (4)
•	Sales personnel (3)
•	Job stress (3)
•	United States -- Economic conditions -- 1981 (3)
•	Service industries -- Customer services -- United States (2)
•	Consumer complaints (2)
•	Customer relations (2)
•	Conflict of generations -- United States (2)
•	Employees -- Counseling of (2)
•	Consumer satisfaction (2)
•	Mentoring in business (2)
•	Consumer satisfaction -- United States (2)
•	Diversity in the workplace -- United States (2)
•	Employee motivation (2)
•	Age groups -- United States (2)

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