Bibliography of Johnston, Catharine G., by subject:

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•	Consumer satisfaction (6)
•	Customer services (4)
•	Total quality management (4)
•	Customer relations (2)
•	Communication in industrial relations (2)
•	Consumer satisfaction -- Canada (2)
•	Labor Unions (2)
•	Quality assurance (2)
•	Management (2)
•	Organizational effectiveness (2)
•	Total quality management -- Canada (2)
•	Management -- Employee participation (2)
•	Competition -- Canada (1)
•	Management -- Employee participation -- Canada (1)
•	Organizational effectiveness -- Canada (1)
•	Trade-unions (1)
•	Corporations -- Canada (1)
•	Competition, International (1)
•	Total quality management -- Awards -- Canada (1)
•	Organizational change (1)

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