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Horovitz, Jacques 1947-
(Jacques Horovitz)

Books on 'Customer services -- Management':

This is the alphabetically ordered list of books of this author on 'Customer services -- Management' subject (click to see subject information and books of other authors).

How to win customers
How to win customers: using customer service for a competitive edge
Jacques Horovitz
Publisher: London : Pitman, 1990.
ISBN: 0273032887   DDC: 658.812   LCC: HF5415.5  
Service strategy
Service strategy: management moves for customer results
Jacques Horovitz
Publisher: Harlow [England] : Prentice Hall/Financial Times, 2004.
ISBN: 0273675834   DDC: 658.812   LCC: HF5415.5   Edition: (alk. paper)
Total customer satisfaction
Total customer satisfaction: putting the world's best programs to work
Jacques Horovitz, Michele Jurgens Panak
Publisher: Burr Ridge, Ill. : Irwin Professional, c1994.
ISBN: 0786301082   DDC: 658.812   LCC: HF5415.5  

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