Value stream management for the lean office
Value stream management for the lean office: eight steps to planning, mapping, and sustaining lean improvements in administrative areas Don Tapping, Tom Shuker
Publisher: New York : Productivity Press, c2003.
ISBN: 1563272466
DDC: 651.30684
LCC: HF5547
Notes:
CD-ROM in pocket.
"CD [contains] a lean assessment tool, a storyboard template, useful
charts, a team charter, forms, reports, and worksheets"--P. [4] of
cover.
Includes bibliographical references (p. 153-155) and index.
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