This book is the definitive resource on managing all aspects of a
healthcare delivery organization-from attracting patients to
improving the quality of care to managing the physical plant. This
new edition includes extensively updated chapters on information
systems, performance measurement and quality improvement, physician
organization design, clinical support services, and nursing. Not
strictly hospital-based, the book emphasizes the importance of the
continuum of care and includes a new chapter on prevention and
non-acute services. This practical guide includes numerous graphs,
charts, and figures. The first edition of this book won the
prestigious American College of Healthcare Executives Hamilton Book
Award.
Connecting with the New Healthcare Consumer
(David Nash, Mary Pat Manfredi, Barbara Bozarth, Susan Howell, David B. Nash, ; ISBN: 0834220040;
Hardcover; 2001-04-15; 100% match)
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