The customer century
The customer century: lessons from world-class companies in integrated marketing and communications
Anders Gronstedt
Publisher: New York ; Routledge, 2000.
ISBN: 0415921996
LCC: HF5718
Edition: (cloth)
Notes:
Includes bibliographical references and index.
1. Integrating Communications in 3-D: A Bird's-Eye View -- 2. First
Dimension: Integrating External Communications -- 3. Second
Dimension: Integrating Vertical Communications -- 4. Third Dimension:
Integrating Horizontal Communications -- 5. An Integrated Case Study:
Delivering Results Overnight -- 6. Integrating Communications
Professionals: From Support Function to Business Driver -- 7.
Integrating High-Tech and High-Touch: From the World Classroom into
the Customer Century.
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