Six Sigma beyond the factory floor
Six Sigma beyond the factory floor: deployment strategies for financial services, health care, and the rest of the real economy Ron D. Snee, Roger W. Hoerl,
Publisher: London : Pearson Prentice Hall, 2004.
ISBN: 013143988X
DDC: 658.4013
Edition: (hbk.)
Summary:
"Ronald D. Snee and Roger W. Hoerl cover every level of Six Sigma
implementation in nonmanufacturing environments: deployment planning
and strategy, project execution, methods, statistical tools, and
more. Throughout, they illuminate key concepts with case studies from
a wide range of businesses and functions. Drawing on their
unsurpassed consulting experience, they systematically identify
hurdles to success - and best practices for overcoming them."--BOOK
JACKET.
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