The key to successful management is much talked about, but it is
still hard to define. Alfred York has had much experience of
management and understands the skills involved - both from the point
of view of training and appraising performance, and of fostering
interpersonal skills and analysing personal skills and behaviour. His
committed work and thinking in the field has enabled him to view the
practice of management, in part, as the mastery of a systematic set
of procedures. These are clearly and helpfully explained in this
book.
Notes:
Includes index.
Ch. 1.Understanding Behaviour --Ch. 2.Communication --Ch.
3.Interpersonal Skills --Ch. 4.Making Sound Judgements --Ch.
5.Defining Requirements for Effective Performance - Job Analysis
--Ch. 6.Selecting the Right People for Employment --Ch. 7.Helping New
Employees to Settle (Induction) --Ch. 8.Performance-Appraisal --Ch.
9.Developing Abilities and Improving Performance --Ch. 10.Caring for
People at Work --Ch. 11.Dealing with Unsatisfactory Performance.
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