Human resource management in the hospitality industry Frank M. Go, Mary L. Monachello, Tom Baum
Publisher: New York : Wiley, c1996.
ISBN: 0471110566
DDC: 647.940683
LCC: TX911.3
Edition: (cloth : alk. paper)
Notes:
Includes bibliographical references (p. 301-309) and index.
Bibliography: p. 301-309.
1. Human Resources - The Key to Service Quality -- 2. Communication
-- 3. Leadership -- 4. Motivation -- 5. Conflict Resolution -- 6.
Stress and Coping -- 7. Decision Making -- 8. Training Structure --
9. Organization Development -- 10. Strategy Formulation and Planning
for Implementation -- Appendix Self-Assessment Scoring Keys.
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