Human resource management
Human resource management: a customer-oriented approach Diann R. Newman, Richard M. Hodgetts
Publisher: Upper Saddle River, N.J. : Prentice Hall, c1998.
ISBN: 0132536757
DDC: 658.3
LCC: HF5549
Summary:
This book, drawing upon hundreds of examples from leading large and
small hospitality organizations, shows how human resource strategies
and programs are proving to be the key to success in the hospitality
industry of the 21st century. In particular, this book introduces a
new approach to the study of human resource management in the
industry. Human resource management is the link between the
organization's people and the customers they serve. In this book, for
the first time ever, all three parts of this critical triad
relationship are examined and through the use of examples,
self-feedback exercises, and case studies in each chapter, readers
are given the opportunity to both learn and apply human resource
concepts to job-related situations.
Notes:
Includes bibliographical references and indexes.
Ch. 1. Contemporary Issues in Human Resource Management -- Ch. 2. Who
Are You? -- Ch. 3. Communicating Effectively -- Ch. 4. Effectively
Managing Change and Conflict -- Ch. 5. Developing Your
Decision-Making Skills -- Ch. 6. Recruiting, Selecting, and Orienting
Associates -- Ch. 7. Training, Developing, and Appraising Associates
-- Ch. 8. Motivating Associates -- Ch. 9. Creative Effective
Associate Relations -- Ch. 10. Identifying and Addressing Customer
Needs -- Ch. 11. Understanding the International Customer -- Ch. 12.
Developing Outstanding Service -- Ch. 13. Maintaining Total Quality
Service -- Ch. 14. Future Challenges -- Ch. 15. Developing an
Effective Career Plan.
Click on a subject to see other books listed with the same
subject or to drill down into components of the subject -- such as
geographical locations, dates and so on.
We query many merchants so that you can instantly
compare prices and
availability. You can even check historic prices and subscribe
for notifications. For a manual check, clicking on a link will open a
new window with a search for this book on the merchant's site of your
choice.
