Contents: The hospitality business and guest relations -- This matter
of courtesy -- Guest relations with the front of the house -- Special
industry problems -- Communication in the other forms -- Ego states,
transactions and the P A C model -- Life positions -- Other TA
concepts -- TA at work -- Motivation -- Management systems -- Group
dynamics.
Click on a subject to see other books listed with the same
subject or to drill down into components of the subject -- such as
geographical locations, dates and so on.
We query many merchants so that you can instantly
compare prices and
availability. You can even check historic prices and subscribe
for notifications. For a manual check, clicking on a link will open a
new window with a search for this book on the merchant's site of your
choice.
