House of Quality (QFD) in a Minute Christian N. Madu,
Publisher: Chi Publishers
ISBN: 0967602300
Edition: Paperback; 2000-11-01
Summary:
The House of Quality (QFD) in a Minute is written with two major
objectives. First, to introduce the reader to the basics of Quality
Function Deployment (QFD)which is now widely used in major
corporations and second, to get the practitioner ready to use QFD
without extensive training and seminars that may end up being very
costly. In this book, we have demonstrated in simple form how other
techniques such as the analytic hierarchy process (AHP) can be used
within the QFD chart. It is also important that the reader
understands the role of QFD within the overall quality imperative of
a firm. As a result, we have added chapters to demonstrate the link
between QFD and other important quality programs such as quality
control charts and concurrent engineering. QFD is also shown to be
part of the organization's business strategy. The need to integrate
QFD within the firm's strategic plan is also demonstrated. Evidently,
the driving force behind the use of QFD is to help the firm design
products and services that satisfy customer requirements by listening
to the voice of the customer. We have also shown that through the
application of QFD, a firm can improve its productivity, control
costs, increase market share, remain in business and remain
competitive. Another major feature of this book can be seen from its
title, House of Quality in a Minute. It is precise and direct. The
reader with no knowledge of the topic can read this entire book
quickly and begin to apply the concepts. The book covers topics such
as the voice of the customer, designing house of quality, analytic
hierarchy process, benchmarking, strategic planning, statistical
quality control, product design, concurrent engineering, cost control
and productivity improvement as they relate to quality function
deployment and the overall quality imperative of a firm.
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