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Handbook of services marketing & management
Teresa A. Swartz, Dawn Iacobucci, editors
Publisher: Thousand Oaks : Sage Publications, c2000.
ISBN: 0761916113   DDC: 658   LCC: HD9980.5   Edition: (acid-free paper)

Notes:

Includes bibliographical references and indexes.

Classification:

   (click to see other 'Books on the Same Shelf')
Dewey Class: 658 -- General management
LCC Number: HD9980.5

Book Details:

Language: eng
Physical Description: ix, 521 p. : ill. ; 27 cm.
Edition Info: (acid-free paper)

Similar Books:

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Subjects:

Click on a subject to see other books listed with the same subject or to drill down into components of the subject -- such as geographical locations, dates and so on.
•  Customer services -- Management (154)
•  Customer services -- Marketing (6)
•  Service industries -- Management (167)
•  Service industries -- Marketing (99)

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Libraries this book has an entry in:

•  TriUniversity Group of Libraries (Ontario, Canada) (last modified on 06/19/2009)
•  University of Saskatchewan (last modified on 12/28/2008)
•  Indiana University (last modified on 12/10/2008)
•  Purdue University Library (last modified on 08/02/2008)
•  University of Calgary (last modified on 07/08/2008)
•  University of Denver (last modified on 12/29/2007)
•  Grambling State University (Grambling, LA) (last modified on 08/13/2007)
•  University of Queensland (Australia) (last modified on 05/12/2007)
•  University of Western Ontario (last modified on 01/29/2006)
•  Oregon State University (last modified on 07/27/2004)
•  University of California (MELVYL) (last modified on 03/17/2004)
•  Hong Kong University of Science and Technology (last modified on 11/05/2003)
•  Library of Congress (last modified on 10/22/2003)

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