Effective Leadership Communication: A Guide for Department Chairs and Deans for Managing Difficult Situations and People
Effective Leadership Communication: A Guide for Department Chairs and Deans for Managing Difficult Situations and People (JB - Anker Series)
Mary Lou Higgerson; Teddi A. Joyce,
Publisher: Anker Publishing Company, Inc.
ISBN: 1933371196
DDC: 378.11
Edition: Hardcover; 2007-01-01
Summary:
Conflict can appear with varying degrees of intensity or hostility,
but if it is not managed effectively, it can slow or jeopardize an
institution s success. Chairs and deans compromise their leadership
success unless they are able to effectively manage a variety of
conflict-laden situations and difficult personalities. This book
provides insight into managing challenging processes and offers
guidance for dealing with such notable and stress-producing
personalities as the pot stirrer, the prima donna/drama queen, the
confrontation junkie and the passive, indifferent soul. Each chapter
contains a series of questions and prompts to guide chairs and deans
through a hypothetical but realistic situation, and encourages them
to cultivate and practice the first-person participant and
third-person observer roles. By moving between these two
perspectives, chairs and deans will gain more insight into their own
style of managing conflict and understanding of leadership. This
skill also permits chairs and deans to have more strategic control
over the communication in a particular situation, thus empowering
them to feel and be more in control in every situation. This book is
organized into three parts: Establishing a foundation for effective
leadership communication Developing a fair and effective leadership
communication style Using leadership communication to manage
especially difficult people
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