A passion for excellence
A passion for excellence: the leadership difference
Tom Peters, Nancy Austin
Publisher: New York, N.Y. : Warner Books, 1986, c1985.
ISBN: 0446383481
DDC: 658.40920973
LCC: HD70
Edition: (pbk.)
Notes:
Reprint. Originally published: New York: Random House, c1985.
Includes index.
Bibliography: p. [561]-562.
A blinding flash of the obvious -- MBWA: the technology of the
obvious -- Integrity and the technology of the obvious -- Common
courtesy: the ultimate barrier to competitor entry -- No such thing
as a commodity -- "Mere preception": on the irreducible humanness of
customers -- Quality is not a technique -- The "smell" of the
customer -- The mythology of innovation, or a skunkworks tale --
Three skunks -- The context of innovation -- The "smell" of
innovation -- Bone-deep beliefs -- Ownership -- ApplauseApplause --
Attention, symbols, drama, vision--and love -- Transformations and
enhancements: small wins, debureaucratizing and pockets of excellence
-- Coaching -- Doing MBWA -- Excellence in school leadership -- What
price excellence.
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