Book Data

MARC Record

000  02699nam  2200289 a 4500
001  96006098
008  960208s1996    nyua     b    00100 eng  
010      $a96006098
019  1   $a12194886
019      $a96006098
020      $a0814403263
035      $a.b17146628
035      $a.b17146628
082  00  $a658.3/125$220
092      $a658.3125$k1996 THR
100  1   $aEdwards, Mark R.$q(Mark Robert),$d1949-
245  00  $a360ê  feedback :$bthe powerful new model for
         employee assessment & performance improvement /$cMark R.
         Edwards and Ann J. Ewen.
246  3   $aThree hundred sixty degree feedback.
260      $aNew York :$bAMACOM,$cc1996.
300      $avii, 247 p. :$bill. ;$c24 cm.
504      $aIncludes bibliographical references (p. 229-234)
         and index.
520      $aAs its name suggests, 360[degree] feedback
         assesses employee performance and development from several
         points of view: peers, customers, supervisors, and those who
         work for the employee. As you'll discover from the many
         examples presented in this book, 360[degree] feedback has
         many well documented benefits: it gives employees and teams
         a clear understanding of personal strengths and areas for
         development; employees view feedback from multiple
         perspectives as fair, accurate, believable, and
         motivational; the flexibility of the process makes it
         meaningful for people at all levels - in union and nonunion
         environments - with proven success in such disparate fields
         as health care, law, manufacturing, and military operations;
         360[degree] feedback enhances the effectiveness of diversity
         management, team-based work structures, TQM, and other broad
         initiatives.
520  8   $aEqually important, these noted authorities show
         you what not to do when implementing your 360[degree]
         feedback program. You'll see how other organizations handled
         pitfalls . . . analyze situations for which this method may
         not be appropriate . . . and find honest answers (and
         solutions) to common criticisms of the process.
505  0   $aPt. I. The New Assessment Model. 1. The Power of
         360[degree] Feedback. 2. 360[degree] Feedback Evolution and
         Variations. 3. Applications for 360[degree] Feedback -- Pt.
         II. Implementing 360[degree] Feedback. 4. Designing a
         360[degree] Feedback Project. 5. Implementing 360[degree]
         Feedback. 6. Evaluating the 360[degree] Feedback Process --
         Pt. III. User Concerns and Needs. 7. Common Pitfalls and How
         to Avoid Them. 8. Addressing Criticisms of 360[degree]
         Feedback. 9. The Promise of 360[degree] Feedback. 10. The
         Future of 360[degree] Feedback -- Appendix: Sample
         Competency Assessments for 360[degree] Feedback.
650   0  $aEmployees$xRating of.
650   0  $aPerformance$xEvaluation.
700  1   $aEwen, Ann J.