21 Dog Years
21 Dog Years : A Cube Dweller's Tale Mike Daisey,
Publisher: Free Press
ISBN: 074323815X
Edition: Paperback; 2003-08-26
Summary:
In 1998, when Amazon.com began to recruit employees, they gave temp
agencies a simple directive: send us your freaks. Mike Daisey --
slacker, onetime aesthetics major -- fit the bill. His subsequent
ascension, over the course of twenty-one dog years, from lowly temp
to customer service representative to business development hustler is
the stuff of both dreams and nightmares. Here, with lunatic
precision, Daisey describes lightless cube farms in which book orders
were scrawled on Post-its while technicians struggled to bring
computers back online, as well as fourteen-hour days fueled by
caffeine, fanaticism, and illicit day-trading from office desks made
out of doors.You'll meet Warren, the cowboy of customer service,
capable of verbally hog-tying even the most abusive customer; Amazon
employee #5, a computer gamer who spends at least six hours a day
locked in his office killing goblins but is worth a cool $300
million; and Jean-Michele, Daisey's girlfriend and sparring partner,
who tries to keep him grounded, even as dot-com mania seduces them
both. Punctuated by Daisey's hysterically honest fictional missives
to CEO Jeff Bezos, 21 Dog Years is an epic story of greed,
self-deception, and heartbreak -- a wickedly funny anthem to an era
of bounteous stock options and boundless insanity.
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