135 Tips on Email and Instant Messages
135 Tips on Email and Instant Messages: Plus Blogs, Chatrooms, and Texting Sheryl Lindsell-Roberts,
Publisher: Houghton Mifflin Company
ISBN: 0618942580
DDC: 651.79
Edition: Paperback; 2008-04-23
Summary:
What you need to know before you hit SEND. This latest title by
business-writing expert Sheryl Lindsell-Roberts offers
up-to-the-minute advice on writing electronic messages that are
polished, polite, and effective. In her signature no-nonsense style,
she shows how effective electronic communication can jump-start your
business, advance your career, and expand your social network. 135
Tips on Email and Instant Messages addresses issues such as how libel
and copyright laws apply to the Internet, using proper etiquette, and
organizing a cluttered in-box. Lindsell-Roberts imparts a sense of
humor to practical tips such as “don’t glut cyberspace with digital
dross—know what isn’t appropriate for company email” and “eliminate
thoughts that don’t add value—don’t leave your harried readers to
extract the hidden kernels.” She offers convenient phrases that can
be used verbatim (including subject lines proven to entice readers)
and immediate solutions to common problems (including five ways to
personalize an email to a large distribution that will increase the
response rate). Informative and entertaining, this handy resource is
packed with valuable information for anyone who wants to communicate
electronically with confidence and competence.
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