101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones
101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones (101 . . . Series) Andrew Griffiths,
Publisher: Allen & Unwin
ISBN: 1741750083
DDC: 658.812
Edition: Paperback; 2007-04-01
Summary:
Full of practical tips to improve customer service and maintain a
level of excellence, this resource helps businesses attract new
customers and keep regular customers coming back. Suggestions include
understanding customers, using a personalized approach, managing
customers over the Internet and telephone, overseeing internal
customer service, and stepping in when things go wrong. Helpful tips,
such as giving regular customers a contact number for outside normal
business hours, offer great ideas for speeding up customer-service
transactions for busy owners and managers. Also included are
checklists to gauge customer service satisfaction, handle customer
complaints effectively, and analyze competition efficiently.
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