101 Ways to Build Customer Relationships Garber, Peter
Publisher: Amherst : HRD Press, 2007.
ISBN: 1599969777
Edition: (electronic bk.)
Summary:
Avoid common mistakes made with customers and increase your chance of
business survival 101 Ways to Build a Better Relationship with Your
Customers. Building better customer relationships is not just
something that would be nice to do – it is something you must
do if you expect to be successful in business today. This book
contains 101 useful suggestions for maintaining and building
relationships with your customers – starting with the next
contact you make. The 101 ways in this book are all about people and
how they react or respond to others. Most of the ways deal with
common cou.
Notes:
Table of Contents; Introduction; Part 1 - Customer Expectations; Part
2 - Problem Solving Together; Part 3 - Communicating with the
Customer; Part 4 - Understanding the Customer; Part 5 - Supporting
the Customer; Part 6 - Achieving Results.
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