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Salesforce. com for Dummies
Tom Wong  Liz Kao 
Publisher: John Wiley & Sons, Inc
ISBN10: 0470406054 ISBN13: 9780470406052

Summary

Helps you to manage your customers and your teams, and close more business.

Notes

Salesforce. com; About the Authors; Dedications; Authors Acknowledgments; Introduction; Updates to the Third Edition; How to Use This Book; Foolish Assumptions; Icons Used in This Book; Part I: Salesforce Basics; Chapter 1: Looking Over Salesforce; Chapter 2: Navigating Salesforce; Chapter 3: Personalizing Your System; Part II: Tracking Sales; Chapter 4: Managing Accounts; Chapter 5: Developing Contacts; Chapter 6: Managing Activities; Chapter 7: Sending E-Mail; Part III: Driving Sales; Chapter 8: Prospecting Leads; Chapter 9: Tracking Opportunities. Chapter 10: Tracking Products and Price BooksChapter 11: Managing Your Partners; Part IV: Optimizing Marketing; Chapter 12: Driving Demand with Campaigns; Chapter 13: Building Your Internet Marketing Channel; Chapter 14: Driving Sales Effectiveness with Document Management; Chapter 15: Performing Fast and Accurate Support; Part V: Delivering Excellent Customer Service; Chapter 16: Managing Your Customer Service Solution; Chapter 17: Analyzing Data with Reports; Part. Electronic reproduction.Available via World Wide Web.

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